Terms & Conditions

Sale of Sargam tickets are subject to the following Terms and Conditions:

  • (“SARGAM”) is a Tradename jointly owned by Jigzaw Productions Pte Ltd & Humblebee Productions Pte Ltd
  • All tickets, e-tickets, vouchers, memberships and packages (“Tickets”) are sold by SARGAM either as the direct Organizer operating, managing, producing, promoting or providing the event, show, performance, screening, exhibition, conference, transport service, attraction, food and beverage, place of interest, ride, venue access, membership programme, or other product or service for which the Tickets are sold (individually and collectively, “Services”), or the venue, vehicle, craft, equipment, attraction or restaurant in or by which the Services are provided (individually and collectively, “Venue”). All orders are subject to availability and acceptance by Sargam. SARGAM reserves the right to accept or reject any order. By ordering Tickets you agree, on your own behalf and as agent on behalf of all persons for whom you are purchasing Tickets or who will be holding Tickets purchased by you (you and each such person being a “Ticket Holder”), to be bound by these Terms and Conditions. Sargam shall be entitled, but not obliged, to conduct verification checks on any order, and shall be entitled to rescind the order if such verification checks reveal any fraud or other irregularity in the order.
  • SARGAM has no control over the maintenance or management of the Venue. SARGAM, its agents and employees shall not be liable for any death, personal injury (unless such death or personal injury was caused by the negligence of SARGAM), loss or damage however caused while in the Venue .. Booking fees and all handling fees shall not be refundable. Any other refunds shall be made only at the SARGAM’s discretion.
  • All Ticket prices are determined by SARGAM. Ticket prices and discounts may change during a sale period, as determined by SARGAM. No refunds will be given or claims entertained due to any change in Ticket prices or discounts.
  • Upon confirmation of your order for Tickets, no exchange of Tickets will be made under any circumstances and Tickets are not transferable. The resale of Tickets at any price is prohibited. SARGAM reserves the right to cancel any Tickets that have been transferred or resold and to deny any such Ticket Holder entry.
  • If a Service is postponed or cancelled, a Postponement Publicity Notice or a Cancellation Publicity Notice (collectively, the “Notices” or individually, a “Notice”) respectively shall be placed in the media by SARGAM.
  • All claims for refunds shall be directed to the SARGAM. SARGAM may process refunds at it owns discretion. The amount of such refund processed by SARGAM will be on a pro-rated basis (“Pro-rated Amount”) in accordance with the amount of the said sums held by SARGAM after deduction of all costs that have been paid by SARGAM due to the organisation of the events. SARGAM shall not be liable to process any refund beyond the Pro-rated Amount under any circumstances. In the event, the pro-rated amount is in the negative, SARGAM will not process any refund. The following terms shall apply where refunds are processed by SARGAM:
    1. The SARGAM shall at its own discretion place notices advising procedures for requesting a refund and the period and time within which the Ticket Holder may request a refund.
    2. If a request for a refund is made within one month after the date of a Notice, no administrative fee will be charged pursuant to such a request.
    3. If a request for a refund is made between one month and six months (inclusive) after the date of a Notice, any refund made pursuant to such a request shall be charged a 20% administrative fee on the value of the Ticket(s), subject to a maximum sum represented by the Pro-rated Amount.
    4. No refund will be made if the request for the refund is made after six months from the date of a Notice. Such unrefunded sums shall be dealt with at SARGAM’s or the SARGAM’s sole discretion.
    5. All Tickets purchased using credit cards shall be refunded to the credit card accounts with which the Tickets were purchased. If such credit card accounts are no longer valid, no credit card refunds will be made and the condition 8f shall apply.
    6. Tickets purchased using payments other than credit cards shall be refunded via bank transfer directly to the account of the Ticket Holder.
  • Entry will be refused if Tickets have not been purchased from SARGAM (Website or Hotline).
  • Infants in arms or children without Tickets will not be admitted unless otherwise stated in Services advertisements or announcement.
  • Student and Senior Citizen passes (and others where applicable) must be shown to obtain discounts (where applicable) and upon admission.
  • Latecomers cannot be admitted until a suitable break during the performances.
  • Entry to the Venue will be subject to the Venue’s prevailing terms and conditions of entry.
  • Entry to the Venue may be subject to age restrictions specified in the webpage or in publicity for the Services, and no refunds will be made on the grounds that the Ticket Holder was not aware of such age restrictions.
  • The SARGAM reserves the right without refund or compensation to refuse admission/evict any person(s) whose conduct is disorderly or inappropriate or who poses a threat to security, or to the enjoyment of the Services by others.
  • No photography, audio or video recording is allowed during the Services unless otherwise stated.
  • SARGAM may add, withdraw or substitute artistes and/or vary advertised programmes, Service times, seating arrangements and audience capacity without prior notice.
  • SARGAM may use the Ticket Holder’s image or likeness in any live or recorded video display, photograph, picture or publicity material or website.
  • SARGAM may postpone, cancel, interrupt or stop the Services due to adverse weather, dangerous situations, or any other causes beyond his reasonable control.
  • The Ticket Holder agrees to submit to any search for any prohibited items including but not limited to weapons, controlled, dangerous and illegal substances and recording devices.
  • The Ticket Holder voluntarily assumes all risk and danger incidental to the Services and Venue whether occurring prior to, during or subsequent to the actual Services or your presence at the Venue, including any death, personal injury, loss, damage or liability.
  • Purchasers of Tickets who are under 18 years of age should seek parental consent before purchasing Tickets/merchandises from our website. By transacting on our website, you certify that you are at least 18 years of age and you understand these Terms and Conditions.
  • No Collection of Physical Ticket is Required. The Ticket Holder is to present the e-ticket sent via email upon purchase for entry into the venue.
  • Any complaints regarding the Services shall be directed solely to and dealt with by the SARGAM. Any complaints regarding the Venue shall be directed solely to and dealt with by the SARGAM.
  • By providing any personal data to SARGAM, you agree that SARGAM shall be entitled to use and process such data in accordance with its Privacy Policy.
  • Singapore law shall govern the sale of all Tickets and you agree to submit to the exclusive jurisdiction of the Singapore courts.